Corporate Responsibility

Corporate Responsibility Statement

TFL Tours is committed to operating in a manner that is compatible with our values of respect for sustainable practices and the environment, the community, our employees, our partners and our guests.

TFL Tours strives to be a responsible and virtuous member of the local, Italian, European and International community whether we are designing, planning and implementing itineraries, services and operations, promoting sound environmental and social practices, collaborating with our partners in the right way or assisting our guests to the best of our ability. We are committed to upholding the following responsibilities and principles of good corporate citizenship.

Business Ethics, Compliance and Human Rights

TFL Tours is committed to conducting business by adhering to the highest standards of business conduct and ethical behavior and to protecting, respecting and promoting human rights through its conduct. We do this by avoiding violating the rights of others and addressing any human rights violations within our sphere of influence, and we expect our employees, partners, suppliers and guests to share this commitment.

Respect for the Individual

The first pillar that supports our company is people and it is our commitment to prioritize them.  We know that the success of our company depends on the benefit we bring to our partner agencies, our guests, our employees, their families, and the community in which we operate.

TFL Tours strives to create a workplace where our employees can develop their aspirations and abilities, as well as actively realize their human potential. To achieve these goals, we are committed to creating an environment where every person involved in service development, distribution, sales, and operations has a meaningful opportunity to contribute to the success of the company and is treated with dignity and respect at all times.

Commitment to the principles of Diversity & Inclusion

TFL Tours supports the fundamental value of dignity of all individuals regardless of their ethnicity, national origin, ancestry, religion, gender, sexual orientation, gender identity, age, pregnancy, disability, military status, genetic information, marital status, or any other status protected by law. We celebrate diversity by providing equal opportunity to all individuals regardless of their personal characteristics and encouraging them to respect the individual differences and talents of others by exercising their abilities and potential to the fullest.

Through adherence to the principles of inclusion and diversity, TFL Tours seeks to communicate our commitment to our employees, partners, suppliers and guests, as well as the communities in which we live and work. In addition, we expect any party conducting business with TFL Tours to embrace and uphold, to the best of their ability, these principles.

Freedom of Association

TFL Tours encourages open and direct communication with all employees regarding working conditions without fear of reprisal, intimidation, or harassment. Maintaining dialogue between employees and management deepens communication and understanding, making it possible to build stronger relationships of mutual trust. In accordance with local laws, employees have the right to associate freely, and join—or choose not to join—labor unions or workers’ councils.

Health & Safety

TFL Tours is committed to ensuring a safe work and healthy working environment through the use of innovative programs that meet or exceed federal and state regulations.

Working Conditions

TFL Tours is dedicated to providing all of its employees with the best working conditions and a safe and fair environment, and to ensuring that every individual involved in planning, scheduling services and operations on behalf of our company is treated with dignity and absolute respect.

Child Labor

We do not employ any children, adolescents or individuals who have not reached the legal working age.

Forced Labor

We will not tolerate any form of human trafficking, involuntary servitude, slavery (or practices similar to slavery), debt bondage, or forced labor. This includes the transport, harboring, recruitment, transfer, or receipt of any persons through any form of force, coercion, deception, threat, abduction, or fraud for labor services.

Compensation and Working Hours

All wages paid for work performed, including any benefits, are paid in compliance with local laws, including those related to minimum wages, legally mandated benefits, and overtime hours. Workers shall not be required to work more than the maximum hours per day established by local law, and overtime and extra work shall be regulated by providing for compensatory rest periods and/or extra hourly wages with surcharges.

Harassment and Discrimination

TFL Tours will not tolerate harassment or discrimination of any kind toward any of its employees, partners, suppliers or guests. Any form of discrimination that violates international, European, state, or local laws, including but not limited to discrimination related to an individual’s religion, color, sex, national or ethnic origin, citizenship status, age, marital status, military veteran status, familial status, physical or mental disability, sexual orientation, or gender identity is a violation of this policy and will be treated as a disciplinary matter. For these purposes, the term “discrimination” includes unequal treatment, slurs, and any other offensive remarks, jokes, and other verbal, graphic, or physical conduct.

Environmental Stewardship

TFL Tours is committed to the promotion of human health and the preservation of the global environment in each phase of our business activity.

Recycling and Conservation of resources and energy

TFL Tours recycles materials and is committed to minimizing waste and consumption and not wasting but conserving resources and energy.

Disposal of waste

TFL Tours makes every effort to minimize waste and to find and use appropriate methods of disposal.

Partner & Supplier Code of Conduct

TFL Tours has customary business agreements with its partners and suppliers, which are based on key social sustainability clauses that are included in the international, European, Italian and local regulations to which our DMC refers, which it scrupulously respects, and which imply the implicit and imperative respect by the companies of the law in force in Italy and Europe.

This customary code of conduct shared by the parties prohibits the use of child labor, forced labor, indentured servitude, or labor by victims of human trafficking or slavery.

Any violation of the work ethic shall include a request for a corrective action plan or termination of the relationship with the violating company.


TFL Tours has zero tolerance for all forms of bribery, extortion and embezzlement and is committed to safeguarding the information we receive from our employees, partners, suppliers and guests. We act appropriately to respect privacy, to protect personal information against loss and unauthorized access or use, and to comply with privacy and information security laws and regulations.

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