Federica is TFL Tours’ heart and mind. Since the early 90s she’s always been working in the tourism world, her big passion in life. She started as a licensed tour leader for groups and individuals from the first cruise ships docking at the port of Livorno. In 1999 she got a degree in Languages at the University of Pisa. In 2000 she founded Caleidoscopio, an agency providing tour guides, escorts, translators and interpreters to various clients, including tour operators working in the cruise industry. She then went on to Laviosa Tours, where she worked for three and a half years as Technical and Operations Manager. In 2004 she obtained the qualification as Technical Manager for Travel Agencies and in 2006 she decided to start her own business with TFL Tours. Since then, TFL Tours staff has tripled in number while maintaining the enthusiasm and the team spirit which are amongst Federica’s priorities along with her own dedication, passion and foresight.
President and CEO
Shore Excursions Manager
Ariella has a degree in Political Science and International Affairs but has worked in tourism since 2007.
She worked first as a tour leader for the cruise lines calling at the port of Livorno. Then she went to work for a well-established tour operator specialized in the cruise business where she was in charge of shore excursions operations in the port of Livorno and La Spezia.
After 12 years’ experience in the industry, she was offered the position of Shore Excursions Manager at TFL Tours and she joined the Team in August 2019.
Ariella is reliable, skillful and multi-tasking and she is a valuable resource for the company.
Senior Travel Consultant
Stefania enthusiastically started her collaboration with TFL Tours in 2007 offering her full reliability, strong dedication and a profound love of Italy in general and Tuscany in particular. She has been working as a licensed tour leader with cruise tours and she is a licensed tour guide for Lucca and its province. Underlying her professionalism is her joy in helping foreign tourists to make their dream to visit Italy come true. She has studied English and French both in Italy and in London and Paris. She loves sharing her knowledge and, in the best Tuscan tradition, giving her honest advice to clients. On top of her qualifications in the travel business and multiple trainings on personal development, she adds the ability of creating a warm yet respectful rapport with people having attended human potential development and counselling schools for many years.
Senior Travel Consultant and Assistant Shorex Manager
Elena has a degree in Political Sciences from the University of Pisa. After a short experience as a journalist, she entered the tourism world almost by chance. Since the first cruise and long time tours all over Tuscany as a leader she immediately realized tourism was her great passion. She started working for TFL Tours in 2006 as a tour leader and at the same time she attended a professional course and had a working experience in an office accounting department. Elena’s strength of mind and unconditional passion naturally lead her to become a TFL Tours new team member in March 2011.
Senior Travel Consultant
Simona has a high school diploma in Foreign Languages and has gathered significant experiences within human resources and marketing fields, working in Livorno, Florence and Rome. She has joined TFL Tours team in January 2013 and perfectly matched its mission with her background and love for tourism by offering tailor made services, original and exclusive solutions in alignment with each and every client’s expectation and desires.
Travel Consultant and Shore Excursions Staff
Caterina got her master’s degree in International Communication for Tourism in 2018 from the University of Turin. She studied English and Arabic both in Italy and abroad (London and Rabat). She loves travelling especially because it gives her the chance to get to know new cultures. The world of tourism is therefore her great passion in both her private and professional life. After her studies she has finally started to work within the field of tourism by joining the TFL Tours team and she has the strong will to learn everything she needs to provide services up to clients’ expectations. She is very strong-minded and has a team-work attitude.
Travel Consultant and Sustainability Coordinator
Cecilia started to work for TFL Tours as a free-lance tour leader in 2018. She escorted groups from the cruise lines to the beautiful cities of Tuscany. She immediately showed a great enthusiasm and passion for the travel industry, where she could express herself at her best thanks to her excellent language skills and her high communication abilities.
Therefore, in December 2019 she joined the office team as Travel Consultant.
Her language skills (English and French) have improved substantially through the years, due to her experiences in England and France and her specific studies (high school languages curriculum and a degree as a cultural-linguistic mediator)
From 2013 to 2019 she worked as an English and French teacher for adults and children and as an interpreter.
She offers a great support to the team thanks to her strong understanding, pragmatism and dynamism.
Shore Excursions Staff
Vittoria joined TFL Tours in October 2022. She has a Bachelor Degree in Travel and Tourism Management, achieved in December 2021. Before joining TFL Tours, she has worked as a front office agent in a small Relais and a luxury 5-star property, both in Tuscany. This has certainly helped her to focus on customer care and learn the skills of problem solving. Vittoria is very creative, flexible and loves working in a team. Her passion for travel has been strong since she was little, this has always helped her to connect with people with different cultural backgrounds. Her goal is to be part of a project that allows her to grow in a team where the establishment of interpersonal relationships and good communication are among the primary values.
Back Office Executive and Bookkeeper
Martina Lazzara joined TFL Tours Team in December 2021. Martina graduated in Business Administration in October 2021. This is her first job as Back Office Executive and Bookkeeper and she is already a great support to TFL Tours. Martina’s main characteristics are a great passion for her job, a strong intuition and focusing capabilities. Martina’s passion in private life is gymnastics. She has been practicing it since she was a child. While studying at the University she has been a gymnastics training coach for young girls. She is also a real foodie and loves horror movies.
Monica Giani has started her cooperation with TFL Tours in March 2022. After the pandemic, fortunately, the business has restarted stronger than before and it was important also to implement the administration department of the company. Monica is an experienced Accountant and has worked in several companies and for some professional accountants. She is a great help for TFL Tours in its current growth. Monica loves dogs (she has a beautiful Jack Russel, called Samba, with whom she practices disc dog) and has a passion for the holidays in the mountains because she loves nature.