PALM SPRINGS, CA — Ensemble Travel Group honored their top partners with a number of awards during the organization’s annual Circle of Excellence black-tie gala at the Hyatt Indian Wells Resort & Spa.
TFL Tours was awarded as
2014 Ensemble On Location Partner of the Year
Federica Tucci and Stefania Francolini accepted the award on stage.
Members based their selections on three key performance areas: quality of customer service (timeliness and accuracy of communications and documentation, ease of the booking process, and overall problem solving), level of agency support (local sales rep, co-op funds, group support, marketing guidance, product training, and commitment to agency sales channel), and client satisfaction (product delivery, fulfillment of client expectations, and repeat bookings).